Disability access and inclusion plan
People with disability often experience difficulty accessing information, facilities and services. Research has shown that people also face access and inclusion barriers due to factors such as:
- English as a second language;
- low literacy levels;
- age;
- low socio-economic status;
- living in rural or remote areas; and
- discrimination in relation to gender, race and culture.
Our challenge is to make sure our business is accessible and inclusive to all members of the community.
Disability access and inclusion plan
Our Disability Access and Inclusion Plan 2011-16 has been developed to take a proactive approach towards meeting the needs of all of our customers. This five-year plan is part of our customer service commitment and was developed with research and consultation with staff, customers, stakeholders and disability service providers.
The plan provides the framework to identify access and inclusion barriers and to implement strategies to overcome these barriers. The plan has outlined six desired outcomes.
- Our services and events are accessible to the whole community.
- Access to buildings and facilities owned by the Water Corporation is improved, with the aim of providing universal access.
- Our information is accessible to all of our customers.
- A high standard of service is provided to all of our customers.
- Complaints from any person are fully investigated and the outcomes is conveyed in an accessible format.
- All people have the opportunity and are encouraged to participate in public consultations.
 | Disability Access and Inclusion Plan (PDF) - This document is available in alternative formats on request |
 | Disability Access and Inclusion Plan (Rich Text Format) - This document is available in alternative formats on request |
We invite members of the community, including people with disability, their families and carers, to provide feedback on the report and suggestions to make our facilities and services more accessible and inclusive.
Enquiries can be written, faxed or telephoned to:
Bruce Watson, DAIP Coordinator
Locked Bag 2, Osborne Park Delivery Centre
Osborne Park WA 6916.
Phone: 9423 7148
Fax: 9423 7293
Email: daip@watercorporation.com.au
