Our commitments
Customer service commitments
Our key commitments to our customers, employees and the communities in which we operate, are outlined in these pages.
Our Customer Charter clearly outlines customers' rights to water-related services. This Charter sets out the commitments we make to residential customers and demonstrates our continuing effort to improve our services. The levels of service outlined in the Customer Charter are underpinned by our Service Commitment Scheme, which provides a formal means of assistance if any commitment is not met.
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Customer service commitments |
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Our service commitment scheme |
Our Customer Advisory Council is a key link between the Corporation and our customers. It consists of 10 community representatives from across WA, as well as four industry representatives. The Council advises us on policies in relation to pricing and customer service.
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Customer Advisory Council |
Occupational safety and health
Our Zero Harm Policy documents our ongoing commitment to maintaining and never compromising the health and safety of employees, contractors and members of the community. Zero Harm is a cultural shift to constructive behaviours to create a safer and healthier work environment for all.
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Health, safety and environment for contractors |
Environment policy
Our Environment Policy and Environmental Management System document our commitment to playing a leading role in the sustainable future of Western Australia's water. This means we always aim to maximise economic, environmental and social benefits while minimising our environmental footprint.
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Environment policy |
Disability access and inclusion plan
Our Disability Access and Inclusion Plan outlines our commitment to working with the community to improve access and foster inclusiveness, enabling us to strengthen customer relationships and operate successfully in our diverse community.
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Disability access and inclusion plan |
Sustainable communities
We have a Reconciliation Action Plan and an Aboriginal Engagement Strategy to establish and maintain sustainable and mutually beneficial relationships with Aboriginal communities and people wherever we operate.
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Our commitment to Aboriginal people and communities |
Our corporate sponsorship program
Our Sponsorship Program is one way we are contributing to Western Australian communities.
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Our corporate sponsorship program |
Services provided by agreement
'Where the water service sought cannot meet the standard set in the Operating Licence, the Corporation may allow a service subject to conditions, and the landowner entering into an agreement'
Policy222- Land Servicing Policy Program Manual
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Services provided by agreement |
