Your Account

• Water rates and charges
• How to pay
• Payment responsibility
• Payment assistance
• Customer enquiries
• Pensioner and Senior concessions
• Reading your water meter
• Change postal address
• Frequently asked questions
• Refund request

Pay your account

Moving House

• Change your postal address
• Request a special meter reading

Building, Plumbing and Land Development

• Land Development

Your Community

Competitions

Customer Service

• Feedback and Complaints
• Our Commitments

The Water Corporation is committed to establishing closer links with our customers. A key element in achieving this is establishing avenues for effective two-way communication. A closer working relationship with groups such as our Customer Advisory Council help us to understand and keep pace with customers' changing needs and to shape our business accordingly.

Our Council comprises of no less than 11 representatives from communities throughout Western Australia who provide us with advice on issues affecting our customers including;

• Desired outcomes and principles to be applied in customer service processes
• Our Customer Charter and service standards
• Policies relating to pricing and customer service
• Methods for obtaining customer feedback (including surveys)
• Customer communication strategies and content

Membership is for a period of up to two years and meetings are held once a month, with the exception of January. Travel expenses (including overnight accommodation if required) for country members are paid by the Water Corporation.

To be eligible to join our Customer Advisory Council you must have an active interest in the community and/or a particular customer segment. You need to be able to contribute skills and knowledge and to articulate community/customer segment views and provide feedback. You need to be committed to working constructively in the team within the philosophy and framework of an Advisory Council.

Council Member Benefits:

• Opportunity to contribute to the direction and growth of our water future and the services we provide
• Share ideas, information and experiences with other council members
• Opportunity for professional development, an elevated profile as a member of a CAC
• Networking opportunity with peers and Water Corporation staff

For general enquiries please contact Andrea Downey on 9423 7752.

 

Council Chairman Mr Ashley Vincent General Manager Customer Services Water Corporation 629 Newcastle Street Leederville WA 6007 Ph : (08) 9420 3121 Fax : (08) 9420 3668

Executive Officer    Andrea Downey    Executive Officer    Water Corporation    Ph : (08) 9423 7752    Fax : (08) 9423 7826