Water & sewer connections

Not sure whether your property has water and sewer connections, or where they are even located? There are a number of ways you can find out. We're here to help!

Am I connected?

To find out if your property has availability to water and sewer services or is connected, you can access the ‘Property information’ in My Water, our online account self-service site. Simply search for the property address.

You can also call us between 8am–5pm on weekdays.

Where are my water and sewer connections located?

To find the location of your water meter, you can access the ‘Property information’ in My Water, our online account self-service site. Simply search for the property address.

To locate water and sewer connections you will need to obtain sewer diagrams for your property from us. These are called E-plans or Flimsies.

E-plans are property specific and show water mains, sewer mains and sewer junctions for that property.

Flimsies are diagrams showing the location of internal property sewers and plumbing fixtures.  

You can request these sewer diagrams in Buildernet. Log in as a guest user instantly, then click on ‘Lodge an E-Plan/Flimsy request’, or alternatively call us.

Cost

  • E-Plan – $17.16
  • Flimsy – $16.50
Building services 8am - 5pm weekdays
13 13 95