Payment assistance
Having difficulties paying your water charges?
We understand it is sometimes difficult to pay accounts on time.
That is why we have a range of flexible options that can be tailored to meet your needs.
We are here to help
Our Customer Service Representatives and Case Managers are trained to be sensitive and supportive. You can trust that our team will always handle your enquiry in confidence and with fairness and compassion.
For further information on our Financial Hardship policy and our range of flexible options you can read our Payment Assistance brochure or call us on 13 13 85 to request a copy.
Our Payment Assistance brochure is available in the following languages.
