Your Account

• Water rates and charges
• How to pay
• Payment responsibility
• Payment assistance
• Customer enquiries
• Pensioner and Senior concessions
• Reading your water meter
• Change postal address
• Frequently asked questions
• Refund request

Pay your account

Moving House

• Change your postal address
• Request a special meter reading

Building, Plumbing and Land Development

• Land Development

Your Community

Competitions

Customer Service

• Feedback and Complaints
• Our Commitments

This information explains our billing practises and your account payment responsibilities.

Charges

We issue Annual Service Accounts every July to all properties where water, wastewater, and/or drainage services are available. Accounts are sent to the owner of the property at the last notified postal address.

We read meters and issue Water Use Accounts every six months in the metropolitan area and every four months in country areas.

Liability for Charges

The property owner is liable for all water use and service charges.

Any arrangements between the owner and tenant are a private matter between these parties. If the property is sold, any outstanding debts should be deducted from the proceeds of the sale. In the event that these charges are not cleared, the debt will transfer to the new owner.

Issuing accounts

We will send your account to the postal address you nominate. If you do not nominate a postal address, the account will be sent to the property to which the services are available or provided, or your last known postal address.

Tenants

As a service to owners, we will issue accounts to either the owner's agent or tenant on request. However, this does not affect the owner's liability for these charges.
Where the account is sent to anyone other than the owner, and it remains unpaid after the due date, recovery action will be taken against the owner.