The way we work

We are the principal supplier of water, wastewater and drainage services in Western Australia to hundreds of thousands of homes, businesses and farms, as well as providing bulk water to farms for irrigation.

Our services, projects and activities span over 2.6 million square kilometres. We have regional offices in Perth, Bunbury, Albany, Karratha, Geraldton, Northam and Kalgoorlie which allow our employees to provide a high level of professional expertise to customers.

We have over 3,000 employees and participate in alliances to manage an asset base of over $15 billion in water supply, wastewater, drainage infrastructure and bulk water for irrigation.

We are owned by the Western Australian Government and accountable to our sole shareholder, Minister for Water the Hon Mia Davies MLA, for delivery of our services in a commercial manner. Most of our surplus is returned to the government as a dividend to contribute to the development of the state, with the remainder reinvested in capital works.

Guided by our values, it is our people who enable us to deliver on our Purpose and Vision.

One team

We are one team - we work together in the best interests of  Water Corporation and the community.

Think Safe, Act Safe

We put safety first in everything we do - we are responsible for ourselves and others.

Customer Focussed

We value our customers - we understand their needs and deliver great service.

Value Every Dollar

We add value to our customers - we manage every hour we work, every dollar we spend.

Future Thinking

We find clever and innovative ways to do things - we plan and deliver for the future.

Take Personal Ownership

We hold ourselves and each other to account - we each take responsibility for our own decisions and actions.

We ensure every West Australian has the water services they need to sustain a West Australian lifestyle, irrespective of cost, location or climate.

This is a significant challenge - one we embrace with enthusiasm, determination, ingenuity, expertise and simplicity.

We call this, fresh water thinking and with fresh water thinking, we are diversifying our sources and securing our water supply for generations to come. We are collaborating with customers, by improving their experiences, supplying climate independent water service and providing value for money. We are sharing our expertise with the communities we touch and we are listening because we know that we can learn from them too.

With fresh water thinking, we’re delivering water solutions in harmony with the environment in which we live and ensuring that our quality of life continues. Uninterrupted.

But we’re not stopping there - we’ll continue our fresh water thinking and make this a great state to live and invest in, whilst sustaining the vitality of life in WA.

We have designed a series of operating initiatives aimed at achieving our Vision, provide focus for specific operating challenges and driving improvement in our organisation over the next three years.

These Key Management Priorities have two areas of external focus – Customer Connect and Climate Resilience, and three areas of internal focus – Zero Harm, People First and Reduce-Reuse-Recycle. These priorities are detailed below:

Customer Connect

Customer service is critically important to us, and recent customer consultation has highlighted four areas of focus:

  • Enabling customers to effectively interact with us online
  • Enabling customers to better understand their accounts
  • Using modern technology to offer customers a range of convenient payment options
  • Assisting customers to become more water efficient
Climate Resilience

Our Water Forever strategy has helped us to engage the community in the move towards climate resilient water sources, schemes and lifestyles. Our Climate Resilience initiative is now looking ahead and beginning a new wave of activity, not just in water supply, but in the wider context of all water services – forever.

Zero Harm

Safety is our first priority. Safety and health form part of our broader cultural move towards constructive behaviours, corporate compliance and one effective system. Our goal is to have one safety culture and one set of behaviours that deliver the safest possible environment for everyone who works with us.

People First

Our people are behind the many services we provide to customers, and the experience our customers receive is a direct result of our culture and behaviour. This priority is focused on achieving the shift in culture that is required to deliver improvements in both customer service and safety.

Reduce, Reuse, Recycle

Over half our business activities involve wastewater. This priority focuses on the inputs and outputs of our business. Firstly, we aim to streamline our consumption of energy, chemicals and land to reduce waste. We are then rethinking the outputs of our activities, and aiming to generate useful products from our wastewater treatment processes.