We have installed smart water meters at homes and businesses in some metropolitan and regional areas of WA.

Smart meters collect water use data from water meters at regular intervals and transmit the information back to us once a day. This water use information is then available to our customers in their online account under Bill & Account. This means no more surprises when your bill arrives.

Prior to installing a smart meter, we engage with the affected customers. Currently there are no plans to install smart water metering to all our customers.

Benefits of smart water meters

There is a continuous flow/leak alarm on each smart meter that enables us to assist in identifying potential leaks, in turn helping our customers to save water and money.

Smart meters also allow us to read meters without accessing our customer's properties. There is no additional information obtained through smart metering than manually reading a water meter.

There are 2 smart water networks:

  • Advanced Meter Infrastructure (AMI) in which water use data is recorded by the hour and made available in My Water
  • Automated Meter Reading (AMR) in which water use data is recorded in line with the two monthly billing cycle without meter readers having to enter your property to obtain a reading.

If you are part of the AMI network, you are able to get the full picture of your water use by logging into My Water, where you can:

  • Check to see if you have a continuous flow alarm to detect leaks earlier, helping you to save water and money
  • Choose to receive alerts for significant leaks by email
  • View how much water you use in yearly, monthly, daily and hourly increments to help you understand how and when you use water.

Track your water use online

If you have a smart meter installed at your property and are part of the AMI network, you can find out if you have internal leaks and when you use the most water by viewing your hourly water use on our website.

Data and privacy

Data collected by our smart meters is transmitted to us via a secure network. Find out how we handle customer information.

The installation of a smart water meter does not change a customer’s water use tariff or service charges.

Prior to installing a smart meter, we engage with the affected customers. At present, there are no plans to install smart meters at all properties.

Where are smart meters being used?

If you are in one of these areas it is likely that a smart meter has been installed at your property:

  • Kalgoorlie
  • Karratha
  • Karratha LIA
  • Port Hedland (except approx. 200 properties in the CBD of Port Hedland)
  • South Hedland
  • Roebourne
  • Wickham
  • Point Samson
  • Wellstead
  • Ninga Mia Community (Kalgoorlie)
  • Mindi Rardi Community (Fitzroy Crossing)
  • Kurnangki Community (Fitzroy Crossing)
  • Lundja aka Red Hill Community (Halls Creek)
  • Nicholson Town Camp (Halls Creek)
  • Katampul Community (Leonora)
  • Bondini Community (Wiluna)
  • Onslow
  • Yanchep

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