Your water requires further treatment before it's used for domestic purposes. You will need to treat your water before you use it for:

  • drinking
  • brushing teeth
  • food and beverage preparation
  • cooking
  • showering and bathing
  • any other scenario that could result in someone swallowing or inhaling the water.

There is a risk untreated water may contain bacteria and/or micro-organisms that grow due to reduced disinfectant levels. We recommend only using treated water inside the home to minimise the risk of accidentally consuming untreated water.

Untreated water is not safe for human consumption or to be used for any purpose where the water may be ingested or inhaled, such as showering or making ice and should only be used where there is no risk of human consumption or inhalation. Examples of suitable uses include irrigation, water for livestock, general chemical mixing undertaken on farms.

We will include a reminder to treat your water before using it for drinking purposes on your bills.

How do I treat my water?

Before being used for potable purposes, you must treat your water by disinfecting it. Treatment advice is available from Department of Health

Do I have to treat my water for all uses?

We recommend only using treated water inside the home to minimise the risk of accidentally consuming the untreated water.

Why can’t you ensure my water is safe to drink?

When water leaves the treatment plant, it is of drinking water quality. However, if it has to travel a long distance to the property, we can’t always guarantee that the water is still of drinking quality as the levels of disinfectant may become less reliable. This may also happen during periods of low demand where water remains in pipes longer than usual or when our pipes are exposed to sunlight, leading them to heat up quickly.