If your tenants have queried a higher than expected bill please ask them to consider the following common reasons for high bills:

  • Seasonal changes - water use tends to be higher in warmer months. If their water use looks has increased compare it to a previous bill from a similar time of year.
  • Irrigation - irrigation systems are the biggest water guzzler in a home. Ask your tenants to test their irritation system for leaks on their allocated watering days either before 9am or after 6pm.
  • Household leaks  - use our handy tool to check for leaks.
  • New appliances, fittings or landscaping - water us can increase if new appliances or fittings have been installed, such as a dishwasher, washing machine, evaporative air-conditioner, reticulation, shower heads and taps
  • Extra people in the house - visitors, guests and additional residents can all increase the amount of water used.