Coronavirus (COVID-19) frequently asked questions

We’ve created this page to answer commonly asked questions our customers and the community have about Coronavirus, in relation to water quality, water supply and water bills.

Current as at 5pm on 19 March 2020

Water quality

Your water supply is safe. The water we supply to the Western Australian community meets 100% of the health requirements set by the Department of Health. Water treatment and disinfection processes, including use of chlorine, are effective in removing viruses from water supplies.

The advice from the World Health Organisation (WHO) and the Water Services Association of Australia is that there is no evidence Coronavirus is transmitted by drinking water.

There is no need to filter tap water, buy bottled water for drinking or store drinking water. Safe, clean tap water will continue to be supplied directly every day.

Boiling your water is not required as a precaution against Coronavirus.

Is that water safe to recharge to aquifers?

Groundwater replenishment is where highly treated wastewater undergoes advanced treatment to produce recycled water equivalent of drinking water quality. This water is then recharged to an underground aquifer, where it is ‘banked’ for later use as drinking water.

Water produced by the Groundwater Replenishment Scheme is safe. Water recharged remains in the aquifer, before it is drawn out at another location, treated at a water treatment plant, and added to the water supply scheme.

We operate recycling schemes that provide water for public areas such as ovals and parks. This water is treated so it can be used safely for irrigation.

Water supply and wastewater

We have taken steps to prepare for Coronavirus to ensure safe water and wastewater services are maintained for our customers and the community. Our normal day-to-day operations will continue and as per usual these may occasionally result in temporary interruptions for some customers.

Check for water outages

Leaks and bursts occur in every water supply scheme and are unplanned. We have taken steps to ensure our response to incidents continues as normal. Please continue to report water and wastewater faults to our 24/7 Operations Centre on 13 13 75.

Water treatment and disinfection processes, including use of chlorine, are effective in removing viruses from water supplies.

Our wastewater treatment processes rely on both biological and chemical processes to treat wastewater to an acceptable quality for reuse.

Find out more about our wastewater treatment processes.

Anything other than the 3Ps - pee, poo and (toilet) paper - may result in a blockage. Items such as wet wipes, paper kitchen towel and sanitary products should be disposed of in a bin, as this material does not break down in wastewater pipes.

For more information please see our tips on what not to flush.

We have a regular maintenance program in place for our wastewater networks. Last year, in Perth alone, we spent around $3 million removing blockages in pipes. If the blockage or overflow is on your property, you are responsible for any repair costs. Find out who can help and what you should do next. Please continue to report any wastewater blockages to us on 13 13 75.

Water bills

The State Government has announced a $607 million stimulus package to support WA households and small businesses in the wake of COVID-19. The package includes a freeze on increases to water charges until at least 1 July 2021.

Water charges for households will remain the same in 2020-21 as 2019-20. You will continue to receive a two-monthly bill which will require payment.

We have extensive customer assistance programs available, which include flexible payment plans.

If you are experiencing difficulty in paying your account please contact us on 13 13 85 or visit our help with paying your bill page prior to the account becoming overdue.