We are committed to restoring public areas or private property that has been disturbed by our work, and we want to ensure that the quality of our reinstatements meet your expectations.
Our infrastructure spreads far and wide throughout WA and we undertake both planned (asset improvement) and unplanned (emergency repair) work on a daily basis.
This work can involve disturbance to public areas (such as roads, verges and footpaths) and sometimes to private property (such as driveways and backyards).
We are committed to returning areas affected by our work to as close to their original condition as reasonably practicable. We work closely with local councils and affected property owners to ensure the quality of our reinstatements meet their expectations.
Depending on the nature of the work, sometimes it is not always practical for our work crews or contractors to complete a comprehensive reinstatement before leaving a work area. This could be for a number of reasons such as:
- not having the right equipment or materials on hand
- the area may need to be accessed again soon.
If this occurs, we will ensure we leave the work site safe and functional for the public, but it may not look the way it did before the work began. This is known as a temporary reinstatement. We will arrange for the area to be restored to its original condition.
Read our frequently asked questions for more details.
Frequently asked questions
We apologise that you weren’t notified of our work. Please be assured we endeavour to notify all affected residents and businesses of our planned work, like asset improvement, via letter. It’s possible, given the volume of mail people receive that our letter may not have been read, or been disposed of as 'junk' mail. It’s also possible that your house may have been inadvertently missed due to human error.
For any unplanned (emergency repair) work that has caused damage to your property, verge or driveway we attempt to knock on your door and speak to you. If no one is home, we leave a notification in your letterbox.
Once our work is finished, we will reinstate any areas that have been affected by our work to as close to their original condition as reasonably practicable.
Please be aware that if we have to replace vegetation it may take several months for new growth to become established.
Reasonably practicable means we are able to use a sensible standard of judgement to determine that an area has been successfully reinstated close to its original condition.
It is judged according to what is known and relevant and balances multiple factors, such as the complexity of the area damaged, the availability of specialised materials, the likelihood of achieving a quality finish, and time allowances for new vegetation to become established.
We will discuss all available options with you before proceeding with any final reinstatement work.
Yes, we will be back to do a full reinstatement. Depending on the nature of our work, sometimes we may put a safe temporary reinstatement in place, and then return at a later date to resurface the affected roads and reinstate the verges/driveways in one go.
In these cases, this is the most cost-effective and efficient way to complete our reinstatement work.
For planned work we build our schedules to be cost-effective and efficient. This often means we complete construction work at multiple sites within the same area and then return to complete all our final reinstatements in one go. Sometimes this can mean there is several months between the main construction work and the final reinstatement.
Although verges are council owned land, we appreciate that many people put a lot of time, effort and money into making them look good. If any lawn, trees or shrubs need to be removed or if any landscaping or sprinklers are damaged from our work, they will be restored or replaced.
We take photos of all our work areas before any construction work begins. However, if you are particular about the variety of vegetation to be replanted please contact us directly on email@example.com.
Yes, we will fix/replace sprinklers that are broken as a result of our work. We will do this as part of our final reinstatement.
While we do our best to identify these, sometimes we may not be aware of all damaged sprinklers. Please call us if you have any sprinklers that are not working once we have completed our final reinstatement.
When our work causes damage to a private driveway, we will repair and/or replace using a supplier who specialises in this field, where appropriate.
We will fix the part of the driveway that we have damaged, but we will not refurbish the entire driveway.
Sometimes due to product unavailability or intricate materials, colours and patterns used, exact matches to existing driveways may not always be achievable. In these situations we will discuss all available options with you before proceeding with any final reinstatement work.
All reinstatement work has a 3 month liability period from the date of completion. If vegetation has died within this period, please contact us and we will come back to replace it.