We endeavour to meet the special requirements of our customers in a fair manner.
We are the principal supplier of water, wastewater and drainage services in Western Australia to hundreds of thousands of homes, businesses and farms, as well as providing bulk water to farms for irrigation.
However, it is not always possible to maintain a continuous water supply with adequate pressure and quality in such an extensive pipe network.
In some areas we are unable to deliver to customers a standard water service, as defined in the Licence. To ensure these customers know their level of service and any associated conditions, the Corporation is required to enter into a Service by Agreement with the customer. These Agreements outline service conditions such as water quality, pressure, continuity and flow.