Sometimes disagreements arise between Water Corporation and members of the community over matters such as land value, compensation for property damage or insurance claims.
If a disagreement cannot be resolved through our normal processes, it can go to an informal, involuntary process of confidential mediation. Or, if this is rejected by both parties, it is referred to appropriate legal process.
Mediation is a simpler and quicker alternative to the legal process and is generally considered when amounts over $20,000 are involved. It enables a consistent and coordinated approach, and encourages effective and efficient resolution. Disagreements involving smaller amounts are usually resolved directly by those involved.
Mediation cannot be used if a dispute resolution process is already part of a contract, or the dispute has been referred to the Energy and Water Ombudsman.
To find out more about the process, costs and how to proceed, please read our mediation brochure.
Mediation: an effective way to work together