Sometimes disagreements arise between Water Corporation and members of the community over matters such as land value, compensation for property damage or insurance claims.
If a disagreement cannot be resolved through our standard complaints management processes, it can then go through a confidential and voluntary mediation process.
Voluntary mediation is a process in which the parties to a dispute, with the help of a mediator, will:
- identify the disputed issues
- develop options
- consider alternatives
- endeavour to reach an agreement.
The mediator’s role is to facilitate communication, promote understanding, focus the parties on their interests and seek solutions to problems that enable parties to reach their own agreements. Mediation is an effective and efficient way to resolve disputes outside the formal legal process.
Mediation is not suitable for disputes which:
- are more appropriately dealt with by the Energy and Water Ombudsman
- relate to commercial contracts (these should be dealt with through the dispute resolution procedure outlined in the relevant contract).
To find out more about the process, costs and how to proceed, please read our mediation brochure.
Mediation: an effective way to work together