If you believe your meter is not registering correctly, we provide customers with a meter testing service, for a prepaid fee.
We will conduct a meter registration test for the prescribed fee within 10 business days of receiving your request and payment, or at a mutually agreed day or time.
Where the meter is found to be operating outside prescribed tolerances (fast or slow) we will:
- Refund your prepaid fee or credit it to your water use account
- Adjust your water use account
- Replace the meter at our cost