Iplex Pipelines Australia

Water Corporation’s customers in the Australind area are reassured their water supply is completely safe for use.

Iplex Pipelines Australia has alleged chlorine and deposits of copper ions from our water supply has caused the degradation of pipes it supplied for the installation of internal plumbing in homes across the Australind area.

All water supplied to Australind meets requirements set out in the Australian Drinking Water Guidelines. We carry out regular comprehensive sampling at the water source, treatment locations and at points along the water supply network.

In Western Australia, and in most parts of Australia, the water utility’s responsibility ends at the point of supply – the customer’s water meter.

How drinking water is supplied to the Australind area?

We supply drinking water to around 6,700 properties in Australind. Drinking water is sourced from Leederville and Yarragadee aquifers. Water is filtered and treated, at a local water treatment plant, before it is pumped to two tanks and distributed to customers.

Water quality

We add chlorine to water supply schemes. Chlorine is commonly used worldwide as a safe and effective disinfectant, providing lasting protection from the water treatment plant and prevents harmful organisms from growing in water.

The average free chlorine residual in Australind over the last five years was 0.97 milligrams per litre.

This is within water quality guidelines and well below the maximum level of 5 milligrams per litre, as outlined in the Australian Drinking Water Guidelines.

Chlorine levels may vary due to the flow rate of the water in the system, your proximity to the water treatment plant and during maintenance periods.

The Department of Health’s website notes: The amount of chlorine that remains in the water when it reaches your tap is between 0.5 to 1.5 milligrams per litre.

For more information about chlorine, visit the Department of Health’s website.

Copper pipes are used extensively in plumbing systems throughout Western Australia and in many countries of the world.

We test the drinking water it supplies for metals, including copper, and water supplied in Australind is well below the maximum level of 2 milligrams per litre, as outlined in the Australian Drinking Water Guidelines.

Water quality testing

Supplying safe drinking water is our highest priority and we run an extensive drinking water quality monitoring program to ensure the safety of the water we supply.

To deliver safe drinking water, we run an extensive water quality monitoring program. We base our performance on more than 66,000 samples from water sources, treatment plants and pipe networks that supply our customers, and more than 250,000 individual analyses performed by independent laboratories.

Our water quality performance is available publicly on our website.

Anyone with questions about their water quality can call us on 13 13 75.

As our responsibility ends at the water meter, we do not conduct water quality testing within our customers’ own internal plumbing. If people would like to have their water tested in their homes, advice on how best to do this is available through the Department of Health.

What do I do if I have an issue with my internal plumbing?

The Building Commission provides an avenue for both consumers and builders to resolve disputes relating to the carrying out of regulated building services and home building work contracts.

For more information, visit the Building service and home building work contract complaints page of the Building Commission’s website.