A customer was alerted to unusual use levels via a data logger. This prompted an investigation that identified a leak which was responsible for around 33% of the property’s water use.
After being alerted to a possible problem, staff noticed wet grout on the pavement (this was previously not identified due to regular cleaning).
Lifting the pavement exposed very wet ground, despite the area being dry for a number of days.
After turning off the water, staff dug down to expose a leaking pipe.
After turning the water back on, the hole filled up very quickly.
A small hole created a leak that if left unresolved would have wasted around eight million litres of water a year and cost the customer around $34,000 annually.
The site saw their average daily water use drop by a third after the leak was repaired.