Why do you charge a transaction fee on credit card payments?

We charge a transaction fee to cover the cost of accepting credit card payments. It also applies to debit card payments made using our online payment facility, and you will be advised at the time of payment. You can pay your account electronically without incurring the fee by using direct debit or BPAY.

The following surcharges apply for card payments:

Debit MasterCard 0.43%
Credit MasterCard  0.77%
Debit Visa 0.44%
Credit Visa 0.89%
American Express 0.77%


My Water customers can set up a direct debit plan from either their bank account or credit card without incurring a transaction fee.

Register or log in to My Water now.