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Your search for 'Accounts' returned 7 results

Who is eligible for a concession on their water bill?

If you have a Pensioner Concession, State Concession, WA Senior or both a WA Senior and Commonwealth Senior Health Card you may be eligible for concessions on your service charges. Pension card and State Concession card holders may also be eligible for concessions on their water use.

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Am I eligible for a concession if I have a Health Care Card?

No. Health Care Cards, along with the National Seniors Card and Department of Veterans Affairs Gold Card, are not eligible for a concession on your water bill. You may be eligible for a concession on your water bill if you have a Pensioner Concession, State Concession, WA Senior or both a WA Senior and Commonwealth Senior Health Card.

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Why do you charge a transaction fee on credit card payments?

We charge a transaction fee to cover the cost of accepting credit card payments. It also applies to debit card payments made using our online payment facility, and you will be advised at the time of payment.

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I would like the account for water use changed into my tenant's name. What do I need to do?

You can do this by emailing the details to us, or by calling us on 13 13 85.

 

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What happens if I don't pay my bill?

We may restrict your water supply if your overdue account remains unpaid, or you do not comply with a payment plan or other arrangement you have set up to pay your charges, including arrears.

We understand that it is sometimes difficult to pay bills on time. We have a range of flexible payment assistance options that can be tailored to meet your needs. To find out more, please visit our financial assistance page or contact us on 13 13 85.

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How do I view my account balance?

You can view your account balance in My Water. A My Water account is free, quick and easy to create and helps you manage your bills and water use more quickly and easily.

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What about my privacy?

Your privacy is of the utmost importance to us and we will not collect personal and sensitive information or confidential Information unless the information is reasonably necessary for, or directly related to, one or more of the Water Corporation’s functions, powers or activities. We use cookies and other de-identified data to measure the performance of the website and improve the customer experience.

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