Meters

Here you can find out how to apply to have your meter moved, request a new meter and how to apply for a special meter reading.

Requesting a special meter reading

We read your meter every 2 months, but you can request an additional meter read. This is usually because of a change in owner or tenant at the property.

There are 3 types of special meter readings, and there are fees involved:

  • Standard: we aim to read the meter within 5 working days of the specified date – $16.78
  • Urgent: we aim to read the meter on that specific date or within 2 working days of it – $56.37
  • Specific: we aim to read the meter on that specific date – $56.37.

We will issue a certificate which confirms the details of the special reading.

To request a special meter reading, contact us on 13 13 85.

Relocating a meter

  • The cost to move your meter less than 500mm to the left or right of the current location is $454.00
  • The cost to move your meter more than 500mm to the left or right of the current location is $1335.60 (when moving your meter more than 500mm, we need to disconnect and seal the existing connection point and install a new service from the water main at the new location).
  • The cost to raise or lower the level of your water meter is $454.00 (please ensure you specify the distance that your meter is to be raised or lowered above the new finished ground level, when submitting your application).
  • The cost to move your meter towards or away (forward or back) from the house from the current location is $454.00 (the meter can only be located to a maximum of 1.5 metres inside the front boundary line of the property). If the meter is to be located into the council verge, you should seek permission in writing from the local shire before making an application to move your meter into the verge (the meter must be placed in a box and cover.

For further information about relocating water meters, please refer to the Builders & developers section of our website.

Disconnecting a meter/service

The cost to disconnect a meter is currently $759.66

For further information about disconnecting water meters, please refer to the Builders & developers section of our website.

Please contact us on 13 13 95 to discuss the costs associated with moving a meter other than a standard service.

Apply

Apply to move or disconnect your meter in BuilderNet. Simply log in as a guest user and select ‘Lodge a water service application’. Please note: if a new water service is to be installed at a later date, the full cost of the service will apply ($1,202.56).

Requesting a new meter

For vacant land or an existing house

You can apply for a new water meter/service connection in BuilderNet by selecting ‘Lodge a water service application’.

For further information about applying for water meters and the related fees and charges, please refer to the Builders & developers section of our website.

For a new house or building

If you need a meter for a new house or building, you need to submit a building application for our approval first. You can do this in BuilderNet by submitting a ‘Single residence and service connection application’.

For further information about lodging building applications and the related fees and charges, please refer to the Builders & Developers section of our website.

Apply now

For a new house or building

If you need a meter for a new house or building you will need to submit a building application for approval first. You can do this in BuilderNet by selecting ‘Single residence & service connection application’.