Pensioner and concession discounts

If you have a Pensioner Concession, State Concession, WA Senior or both a WA Senior and Commonwealth Senior Health Card you may be eligible for rebates or concessions on your water bill.

What are the discounts?

Holders of Pensioner Concession or State Concession cards

  • You may be eligible for up to 50% rebate on your service charges, capped at a maximum dollar value of $600 per customer.
  • Metro customers may be eligible for a 50% concession on 150 kilolitres (kL) of water use per meter reading year.
  • Customers in north country areas may be eligible for a 50% concession on 600kL of water use per meter reading year.
  • Customers in south country areas may be eligible for a 50% concession on 400kL of water use per meter reading year.
  • You may also be eligible to defer payment of your service charges.

Holders of a WA Seniors Card and a Commonwealth Card

  • You may be eligible for a 50% rebate on your service charges, capped at a maximum dollar value of $600 per customer.
  • You may also be eligible to defer payment of your service charges.

Holders of a WA Seniors Card

  • You may be eligible for up to 25% rebate (capped) on your service charges.

Apply for a concession

What does the new cap mean for me?

Since 1 July 2016, a cap has applied to the maximum discount available to Western Australian Pensioner Concession cardholders and holders of both WA Seniors and Commonwealth Senior Health cards on annual service charges for water, wastewater and drainage services.

The maximum cap is divided into 3 individual caps for each service as follows:

  • Water service charges – $108.86
  • Wastewater service charges – $436.15
  • Drainage service charges – $54.99

The total increase for individual customers will depend on the services you receive and the location of your property. The maximum cap is $600 per year for a customer with all 3 services: water, wastewater and drainage.

Use our rebate calculator to find out how the cap might affect your bill. 

Calculate my concession changes

Changes for customers with multiple water meters

Eligible pensioners can now only collect one rebate for water service charges. This means that even if there is multiple water services (meters) connected to a property, the rebate that can be collected is limited to 1 service at a maximum of $108.86. 

Pay bills by the due date to receive your rebate or concession

To receive your rebate or concession for each billing period, you need to pay your bills by the due date. If the amount required to be paid to retain your rebate is not paid by the required date, the rebate will be lost and the full service charge will show as overdue or may be deferred. 

Deferred charges

Your deferred charges:

  • may be paid at any time, but you will not receive any rebate when they are paid
  • remain as a debt on the property until sold
  • are not required to be paid until your entitlement to defer ceases
  • do not incur interest charges.

The deferment option is not available where the property is:

  • occupied under a life tenancy or right of residency under the terms of a Will of a deceased estate
  • subject to co-ownership (other than spouse/de facto), or if the co-owner is a spouse who is not residing at the property
  • subject to a long-term lease in a retirement village, park home park, lifestyle village or caravan park.

To help ensure your bills are paid on time you can set up a direct debit payment from a bank account or credit card without a fee, using our self-service website My Water. 

Register or sign up to My Water

Once you have set up a direct debit payment, a copy of your bill will be sent to you 16 days before the money is debited, keeping you in control. 

The amount shown on your bill will be the amount direct debited on the due date. Any payments received after the date of issue of the bill will be shown as a credit on your next bill.

Pre-payment of service charges

You are able to pre-pay your service charges for the financial year. However, payment must be made on or before the due date in order to retain your concession or rebate. If you choose to pre-pay your service charges, you will still receive a water use bill every 2 months if we charge you individually for water use.  

You can set this up using My Water or by calling us on 1300 659 951. 

What should I do if my circumstances change?

Make sure you let us know straight away if your circumstances change. This includes if:

  • you or your spouse move to another property
  • you sell or transfer an interest in all, or part of your property
  • you are issued with a new card or your card is cancelled or expires
  • your original application details will change or have changed.
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