The stop tap, which is found at the water meter, is installed to temporarily stop the flow of water when carrying out routine repairs and maintenance.
We understand that you may need to use this tap when an internal leak is present, however it is not a long term solution and the property owner should arrange to have the repairs completed as a matter of priority.
Whilst we supply water to the property boundary up to the water meter, property owners are responsible for:
- the cost of any water use registered on the water meter
- all water used or lost through the internal water service
- ensuring the internal water service is in good condition.
If you require water supply to the property to be turned off regularly, or for an extended period of time, a manual isolation valve must be installed on the internal pipework.