Water Corporation is sorry for the impact on Save the Children’s premises in East Victoria Park, as well as all other businesses affected by a damaged distribution main on 11 July 2015.

We are committed to helping everyone affected by this incident and will continue to work with Save the Children for as long as needed to ensure there are no financial losses incurred.

This morning senior representatives from Water Corporation met with volunteers from Save the Children on site to personally inspect the property and discuss ways in which we could assist. This included an offer to help out with the next book drive to replace the stock lost.

We will provide ex-gratia payments to rectify any uninsured losses that may be incurred as a result of this relatively uncommon incident.

Affected people are encouraged to claim first from their own insurer, but we will assist with any excess or costs over and above what insurance may cover.

We have maintained contact with everyone affected by this incident and continue to provide advice and support.

Water Corporation has been on site every day and has met with all of the tenants affected, except for two that we have not yet been able to contact.

The incident on 11 July occurred after a section of pipe was broken within a valve chamber at the intersection of Milford Street and Swansea Streets in East Victoria Park.

This is a major distribution main that transports large volumes of water throughout Perth and required multiple work crews in what was a very complex and difficult operation to repair.

Water Corporation apologises again for the inconvenience, and for any misunderstanding the letter distributed on the day from our loss adjuster may have caused. This was not our intention.

 


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