Contact us

We are currently experiencing high call volumes. To help us resolve your enquiry faster, please submit your request by using one of our self-service options.

We have a number of teams who handle specific areas of service. So that your query is processed as soon as possible, please select the option which best applies to you.

If your enquiry is related to Coronavirus (COVID-19), please visit our coronavirus page, where we have dedicated information updated regularly.

 

Urgent - 13 13 75

For urgent faults such as no water, overflows, security concerns about our assets and infrastructure and anything causing harm or danger, call us.

Water outages

View a list of current water outages and restoration time

Top fault enquiries

My water looks, tastes or smells funny what should I do?

My meter is leaking what should I do?

My toilet won't flush what should I do?

Report a fault

If you have a fault such as a meter or verge leak, or water pressure issue, report it online.

Report a fault

Top pensioner and concession enquiries

Who is eligible for a concession on their water bill?

Apply for a concession online

Apply online

Have another concession query? Click here to email us or call 1300 659 951 (8am – 5pm weekdays)

To update your name, postal address and other account details please use the form below.

Update your details

To make a complaint, give us a compliment or provide feedback about any of our services click the button below.

Provide feedback

Telephone 13 13 85 (8am – 5pm weekdays)

If you need to send us documents via post, please send to: 

Locked Mail Bag 2 
Osborne Park Delivery Centre
Osborne Park WA 6916

If you wish to make a bill payment by cheque or money order, please send to: 

Water Corporation
PO Box 1600 
Osborne Park DC WA 6916

Please note: If you have a fault such as a meter or verge leak, or a water pressure issue, please report it online as a service fault. 

Report a fault 24 x 7

For all other enquires please click the button below to contact us.

Submit a request

Telephone 13 13 85 (8am – 5pm weekdays)

Translation & interpreter service

13 14 50

Please call the Translation and Interpreter Service and ask for:
13 13 85 (account enquiries), 13 13 75 (faults, emergencies and security) or 13 13 95 (building services).

National Translation and Interpreter Service symbol

If you are deaf, or have a hearing or speech impairment

13 36 77

Please contact us through the National Relay Service and ask for:
13 13 85 (account enquiries), 13 13 75 (faults, emergencies and security) or 13 13 95 (building services).

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International customers

+ 618 9423 7777

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