Contact us

Looking to get in touch? There are many ways to contact us, simply select what your enquiry is about from the options below.

Urgent - 13 13 75

For urgent faults such as no water, overflows, security concerns about our assets and infrastructure and anything causing harm or danger, call us.

Water outages

View a list of current water outages and restoration time

Top fault enquiries

My water looks, tastes or smells funny what should I do?

My meter is leaking what should I do?

My toilet won't flush what should I do?

Report a fault

If you have a fault such as a meter or verge leak, or water pressure issue, report it online.

Report a fault

To update your name, postal address and other account details please use the form below.

Update your details

Top pensioner and concession enquiries

Who is eligible for a concession on their water bill?

Apply for a concession online

Apply online

Have another concession query? Click here to email us or call 1300 659 951 (8am – 5pm weekdays)

To make a complaint, give us a compliment or provide feedback about any part of our service click the button below.

Email us

Telephone 13 13 85 (8am – 5pm weekdays)

Please note: If you have a fault such as a meter or verge leak, or a water pressure issue, please report it online as a service fault. 

Report a fault 24 x 7

For all other enquires please click the button below to contact us.

Email us

Telephone 13 13 85 (8am – 5pm weekdays)

If you need to send us documents via post, please send to: 

Locked Mail Bag 2 
Osborne Park Delivery Centre
Osborne Park WA 6916

If you wish to make a bill payment by cheque or money order, please send to: 

Water Corporation
PO Box 1600 
Osborne Park DC WA 6916

Translation & interpreter service

13 14 50

Please call the Translation and Interpreter Service and ask for:
13 13 85 (account enquiries), 13 13 75 (faults, emergencies and security) or 13 13 95 (building services).

National Translation and Interpreter Service symbol

If you are deaf, or have a hearing or speech impairment

13 36 77

Please contact us through the National Relay Service and ask for:
13 13 85 (account enquiries), 13 13 75 (faults, emergencies and security) or 13 13 95 (building services).

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International customers

+ 618 9423 7777

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