Contact us

Looking to get in touch? There are many ways to contact us, simply select what your enquiry is about from the options below.

Urgent - 13 13 75

For urgent faults such as no water, overflows, security concerns about our assets and infrastructure and anything causing harm or danger, call us.

Water outages

View a list of current water outages and restoration time

Top fault enquiries

My water looks, tastes or smells funny what should I do?

My meter is leaking what should I do?

My toilet won't flush what should I do?

Report a fault

If you have a fault such as a meter or verge leak, or water pressure issue, report it online.

Report a fault

To update your name, postal address and other account details please use the form below.

Update your details

Top pensioner and concession enquiries

What discounts are available?

Who is eligible for a concession on their water bill?

Apply for a concession online

Apply online

Have another concession query? Click here to email us or call 1300 659 951 (8am – 5pm weekdays)

To make a complaint, give us a compliment or provide feedback about any part of our service click the button below.

Email us

Telephone 13 13 85 (8am – 5pm weekdays)

Please note: If you have a fault such as a meter or verge leak, or a water pressure issue, please report it online as a service fault. 

Report a fault 24 x 7

For all other enquires please click the button below to contact us.

Email us

Telephone 13 13 85 (8am – 5pm weekdays)

Translation & interpreter service

13 14 50

Please call the Translation and Interpreter Service and ask for:
13 13 85 (account enquiries), 13 13 75 (faults, emergencies and security) or 13 13 95 (building services).

National Translation and Interpreter Service symbol

Hearing or speech impaired customers

13 36 77

Please call the National Relay Service and ask for:
13 13 85 (account enquiries), 13 13 75 (faults, emergencies and security) or 13 13 95 (building services).

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International customers

+ 618 9423 7777

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