Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Billing & charges

Find out about our charges and billing periods for property managers and landlords.

Common reasons for high bills

There are some common reasons for high water bills including seasonal changes, irrigation issues, leaks and having extra people staying with you.

Ways to pay your account

Tropical Cyclone Seroja customer assistance

Our thoughts are with everyone affected by Tropical Cyclone Seroja. We have assistance packages available for residents and businesses impacted.

Check your watering days

Find your allocated watering days here using our quick search tool. We can save around 4.5 billion litres of water in WA every year if we all stick to our watering days!

Winter Sprinkler Switch-off

Winter Sprinkler Switch-off applies to all scheme and bore water users in Perth, Mandurah and some parts of the South West, from 1 June to 31 August every year. Find out if you’re included.

Leak allowance

If you have a leak repaired on your property, you may be eligible to apply for one of our leak rebates.