Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

Sign up for water supply alerts

Sign up for water supply alerts to stay informed about outages impacting your property 24/7.

Credit card transaction fees

Find out the transaction fee applied to credit and debit card payments made on our website and over the phone.

Check why my bill is high

Have you received a bill that’s higher than normal? If it seems higher or you'd like it to be lower, here are some things to consider for your home or business.

How to check your water use

Find out how your water use is tracking and where you can view your water use history in your online account.

Detect a Leak

Is your water use higher than normal or you've received a high bill despite no changes in your water use? You can check for leaks with this simple test.