Navigate home logo

Contact us

Whenever you need us, we have a number of teams to help you. So that your query is processed as soon as possible, please select the option which best applies to you.

Update my details

Update your personal or property details including phone, email or postal address, add an authorised contact, or add or remove a tenant from your account.

Property management

Are you a property manager? Request a meter reading, find billing information, update property details and register to manage your properties online.

Account balance & payment history

Check your account balance and view your bill and payment history in your online account.

Apply for a payment arrangement

If you’re unable to pay your bill all at once, you can set up a payment arrangement to pay your bill in smaller, regular amounts.

Apply for a concession

If you hold a pensioner, concession, senior or senior health card you may be eligible for rebates on your water bills.

Estimated water use bill

Learn why your recent water use bill might have been estimated and how you can submit a meter reading online.

Help with paying your bill

We’re here to help make bill payments easier, with short term bill extensions and long term assistance available.

Register for an online account

Register for an online account to manage your water account online, check your water efficiency and more.

Request a refund

You can request a refund if you have accidentally overpaid or have a credit on your account.

If your enquiry wasn't resolved, please let us know by using our bill & account enquiries form:

Or you can call us on 13 13 85 (8am - 5pm weekdays).

Bill & account enquiries

Assisted and international phone numbers

13 14 50

Please call the Translation and Interpreter Service and ask for: 13 13 85 (account enquiries), 13 13 75 (faults, emergencies and security) or 13 13 95 (building services).

13 36 77

Please contact us through the National Relay Service and ask for: 13 13 85 (account enquiries), 13 13 75 (faults, emergencies and security) or 13 13 95 (building services).

+ 618 9423 7777

If you are calling us from overseas please use this international number to reach us.

Set up direct debit

Direct debit is quick and easy to set up. Setting up direct debit means no more queuing at the post office or filling out cheques.

There are lots of good reasons to set up direct debit including:

  • It saves time
  • It gives you peace of mind
  • It helps with budgeting
  • It saves you a trip to the post office!

Set up

Write to us

Please send any documents that need to be sent via post to:

Locked Mail Bag 2
Osborne Park Delivery Centre
Osborne Park WA 6916

Can't find what you're looking for?