Our infrastructure spreads far and wide throughout WA. To maintain our infrastructure, we undertake both planned (asset improvement) and unplanned (emergency repair) work every day.

To access our assets, we often need to dig. A vital part of our works is to restore public areas (such as roads, verges and footpaths) or private property (for example, driveways and garden areas) which have been disturbed by our work.

It is important to us that our restoration work meet your expectations. To ensure impacted areas are restored to their original condition and quality as reasonably as possible, we work closely with local government, other utility and service providers, and affected property owners.

Temporary reinstatement

We may do a temporary reinstatement when it is not practical for our work crews or contractors to restore the area right away. This can happen for a variety reasons, including:

  • not having the right equipment or materials on hand
  • the area may need to be accessed again soon

In these situations, we will leave the work site safe and functional for the public, but it may not look the way it did before the work began. The condition of these areas is only temporary. We will arrange for the area to be restored to its original condition as soon as possible.

Restoring landscape features that cross over local council property

In our work, we may need to dig up landscape features that run from your property to the verge, crossing local council land. These features can include aggregate driveways and astro turf. Such features can hinder access to our assets, as well as the assets of other service providers.

When restoring landscape features such as aggregate driveways, we will:

  • work closely with the property owner to restore the impacted section, and
  • restore the impacted section to match the remaining driveway or garden area, to the best possible quality and standard.

Please be aware that we are not able to replace the entire feature. Only the section affected by our works.