Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Billing & charges

Find out about our charges and billing periods for property managers and landlords.

Common reasons for high bills

There are some common reasons for high water bills including seasonal changes, irrigation issues, leaks and having extra people staying with you.

Change direct debit

Find out how to delete or make changes to your direct debit.

Check your watering days

Find your allocated watering days here using our quick search tool. We can save around 4.5 billion litres of water in WA every year if we all stick to our watering days!

Set up a direct debit

Find out how to set up direct debit payments for your water bills in your online account.

Residential service charges explained

Service charges exist to help cover the cost of providing clean and safe drinking water in Western Australia, find out more about how ypur water service charges work.

Residential water use charges explained

Learn about how your water use charges are calculated.