Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Billing & charges

Find out about our charges and billing periods for property managers and landlords.

Common reasons for high bills

There are some common reasons for high water bills including seasonal changes, irrigation issues, leaks and having extra people staying with you.

Difficulties paying your bill

Are you having difficulties paying your bills? We can help in many ways including a bill due date extension or flexible payment arrangements.

Report a sprinkler breach

We take watering breaches seriously. If you suspect a breach has taken place then you can report this to us using our online form.

Winter sprinkler switch off

Our winter sprinkler switch off applies to all scheme and bore water users in Perth, Mandurah and some parts of the South West and Great Southern from 1 June to 31 August every year. Find out if you're included.

Cyclones & your water supply

A tropical cyclone has the potential to cause damage to drinking water and wastewater facilities due to heavy rainfall, flooding, coastal storm surge and high winds.

I’ve already switched off

Thank you for switching off. You’re helping save lots of extra water for when we need it most.