Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Billing & charges

Find out about our charges and billing periods for property managers and landlords.

Common reasons for high bills

There are some common reasons for high water bills including seasonal changes, irrigation issues, leaks and having extra people staying with you.

Extend a due date

Extend the due date on your bill to help you manage your water bill payments by logging in to your online account or giving us a call.

Staying informed about works and outages

Find out how you can stay informed about water outages and works impacting your household or business with water supply alerts.

Check your watering days

Find your allocated watering days here using our quick search tool. We can save around 4.5 billion litres of water in WA every year if we all stick to our watering days!

I've already switched off

Thank you for switching off. You’re helping save water for when we need it most.

Apply for a leak allowance

If you're a licensed plumber or waterwise garden irrigator and your customer has experienced a leak use this form to apply for a leak allowance.