Help & advice

Settlements & charges

Find out about how to get a certificates of charges, final account balance and bills for settlements.

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Billing & charges for property managers

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers.

Common reasons for high bills

There are some common reasons for high water bills including seasonal changes, irrigation issues, leaks and having extra people staying with you.

Waterwise greening scheme

Waterwise Councils can receive up to $10,000 of co-funding each year to support waterwise greening initiatives such as verge subsidies, tree and plant sale subsidies, gardening workshops, competitions and demonstration waterwise gardens.

Expression of interest form

Submit your expression of interest for our Waterwise verge Greening Scheme funding.

Endorsed Waterwise Councils

Find out which local councils are endorsed as waterwise through our Waterwise Council Program.

How to request a refund

Need to request a refund for a leak or an overpaid water bill? Here's what you need to do.

Sign up for water supply alerts

Sign up for water supply alerts to stay informed about outages impacting your property 24/7.