Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Billing & charges

Find out about our charges and billing periods for property managers and landlords.

Common reasons for high bills

There are some common reasons for high water bills including seasonal changes, irrigation issues, leaks and having extra people staying with you.

Tropical Cyclone Seroja customer assistance

Our thoughts are with everyone affected by Tropical Cyclone Seroja. We have assistance packages available for residents and businesses impacted.

Help with paying your bill

We’re here to help make paying your bill easier. Learn more about our support options.

Tropical Cyclone Seroja customer assistance form

Test working near assets form

Water use only bill

Water use only bills are issued when you’re only charged for the water you consume, and not for service charges. These bills are most commonly received by tenants renting a property.