Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Billing & charges

Find out about our charges and billing periods for property managers and landlords.

Common reasons for high bills

There are some common reasons for high water bills including seasonal changes, irrigation issues, leaks and having extra people staying with you.

Time Assist application form

Our Time Assist program is designed to help alleviate the stress when your circumstances unexpectedly change. We’ll place your account on hold for up to 3 months while you get back on your feet.

Selecting the right tree

How to select waterwise trees and shrubs for your property to prevent damage to underground pipes.

Credit card transaction fees

Find out what our card transaction fees are.

Leak allowance & rebates

If you have a leak repaired on your property, you may be eligible to apply for one of our leak rebates.

Bushfires & your water supply

During a bushfire your water supply and pressure can't be guaranteed. Find out how you can get prepared for bushfire season.