Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

Reasons for high bill

Has your tenant received a higher than usual bill? Here are some common causes and what they can do to reduce their water use.

How to turn off your water main

Find out how to turn off the water supply to your property and what to do if the mains water tap won’t turn off.

Understanding your service charges

Service charges exist to help cover the cost of providing clean and safe drinking water in WA. These charges are separate from your water use charge. Find out how it all works and which service charges apply to you.

How to read your meter

Find out how to read your meter to help you keep track of your water use.

Ways to pay your bill

Here are the different ways you can pay your water bills.

Help with paying your bill

Explore our financial support options for homes and businesses, including flexible payment arrangements, bill extensions and other financial assistance programs.