Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

Time Assist application form

Our Time Assist program is designed to help alleviate the stress when your circumstances unexpectedly change. We’ll place your account on hold for up to 3 months while you get back on your feet.

How to check your water use

Find out how your water use is tracking and where you can view your water use history in your online account.

Managing your rental property

If you’re renting out your property, learn more about your responsibilities and what to do before your tenant moves in or out.

Tenant billing

Renting and unsure about your water bills and charges or how to make payments? Find everything you need to know.

Sign up for water supply alerts

Sign up for water supply alerts to stay informed about outages impacting your property 24/7.