Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

Account security for password resets

Find out how you can increase your online account's security by enabling two-factor authentication when resetting your password.

Paying service charges in full

Service charges are fixed annual charges spread over the financial year. Find out about the option to pay your service charges in full.

How to apply for a leak allowance

You may be eligible for a leak allowance if you suspect a hidden leak or have had a hidden leak repaired by a licensed plumber or waterwise irrigator.

How to update or cancel direct debit

Find out how you can update or cancel your direct debit online for your water bills.

Ways to pay your bill

Here are the different ways you can pay your water bills.