Help & advice
Choose a topic
Popular Articles
Register to use Electronic Advice of Sale
Register for the Electronic Advice of Sale (EAS2) system.
- Business
- Charges
Bills and charges
Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.
- Business
- Billing
- Charges
Reasons for high bill
Has your tenant received a higher than usual bill? Here are some common causes and what they can do to reduce their water use.
- Billing
- Charges
Recently added
How to manage your property groups
If you have multiple properties in your online account, you can group them to help you manage your bills, payments and water use. Learn how to group your properties to make it easier to keep track of your account.
- Accounts
- Business
Shared water meter charges
A shared water meter is when a meter services a group of properties, also called common supply. Find out how we bill properties with a shared water meter.
- Billing
- Charges
Tenant billing
Renting and unsure about your water bills and charges or how to make payments? Find everything you need to know.
- Billing
- Accounts
- Charges
Smart meters
Smart meters can help provide useful insights about your water use and detect leaks sooner. Learn more about smart meters and how they work.
- Meters
Removing an obstruction for meter renewal
In preparation for your meter renewal, use our online form to indicate whether you've cleared an obstruction to your meter, or book a time to provide us with access.