Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

Reasons for high bill

Has your tenant received a higher than usual bill? Here are some common causes and what they can do to reduce their water use.

Ways to pay your bill

Here are the different ways you can pay your water bills.

Open or close a water account

On the move and not sure how to open or close your water account? Find out what to do when buying or selling a property or moving in or out of a rental.

Relocating or disconnecting your meter

Need to relocate or disconnect the water meter on your property? Here’s how to go about it.

Medical Assist allowance

We offer an allowance to customers who require water for their home therapy treatment because of a medical condition. Learn more and apply online.

Smart meters

Smart meters can help provide useful insights about your water use and detect leaks sooner. Learn more about smart meters and how they work.