Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Billing & charges

Find out about our charges and billing periods for property managers and landlords.

Common reasons for high bills

There are some common reasons for high water bills including seasonal changes, irrigation issues, leaks and having extra people staying with you.

Staying informed about works and outages

Find out how you can stay informed about water outages and works impacting your household or business with water supply alerts.

Sign up for water supply alerts

Sign up for water supply alerts to stay informed about outages impacting your property 24/7.

Winter Sprinkler Switch-off

Winter Sprinkler Switch-off applies to all scheme and bore water users in Perth, Mandurah and some parts of the South West, from 1 June to 31 August every year. Find out if you’re included.

Pressure management for network efficiency

Information about pressure management which aims to reduce the water pressure in high pressure areas to a standard level. It is also one of our strategies to help reduce water loss.

Relocating or disconnecting your meter

Find out how to relocate or disconnect your water meter and how to request a new meter.