Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

How to check your water use

Find out how your water use is tracking and where you can view your water use history in your online account.

Hidden vs visible leaks

Learn the difference between hidden and visible leaks, how to spot them and fix them early to avoid costly repairs, high water bills and structural damage.

High water use

Is your water use higher than normal? Here are some of the most common reasons why and what you can do to reduce your water use.

Check why my bill is high

Have you received a bill that’s higher than normal? If it seems higher or you'd like it to be lower, here are some things to consider for your home or business.

How to turn off your water main

Find out how to turn off the water supply to your property and what to do if the mains water tap won’t turn off.