Some things may need a little more explanation, so we have put together some helpful information to help you understand your bill and account. Find what you need to know about your charges, payments, concession, opening or managing your online account, and more.

If you are a business customer, please visit bill and charges for business to find out more about your bill.


Bills aren’t the most exciting things in the world; our advice articles will make it easier for you to understand more about your account and the different ways we can help you.

Rebates and discounts

We have rebates and discounts available for concession cardholders and customers affected by medical conditions.

Your online account

Your online account makes it easier to check your account balance, water use and Waterwise status.


Find help and advice on how to make payments, pre-payments, set up your direct debit and transaction fees.

Rates & charges

As a residential customer, you might have some questions about the fees and charges applied to your account. Stay informed about our fees and variations in our charges.

Water meters

Want to check meter reading against your bill? Find out about smart meters, estimated meter readings, and how to read your meter.