Bill and account help
If you are a business customer, please visit bill and charges for business to find out more about your bill.
Billing
Bills aren’t the most exciting things in the world; our advice articles will make it easier for you to understand more about your account and the different ways we can help you.
Rebates and discounts
We have rebates and discounts available for concession cardholders and customers affected by medical conditions.
Your online account
Your online account makes it easier to check your account balance, water use and Waterwise status.
Payments
Find help and advice regarding pre-payments, setting up your direct debit and transaction fees.
Rates & charges
As a residential customer, you might have some questions about the fees and charges applied to your account. Stay informed about our fees and variations in our charges.
Open or close an online account
Registering for an online account and managing all your details is easy.
Meter readings
Want to check meter reading against your bill? Find out about smart meters, estimated meter readings, and how to read your meter.
Service agreement
Want to know what a service agreement is? Read our help article to understand more.