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If we've made any changes to a bill the Advice of Adjustment will let you know of any credit adjustments or additional charges as well as your new account balance.

Here's an example of an Advice of Adjustment notice:

Example image of the front of a bill - showing charges adjustments

This can relate to:

  • Leak allowances
  • Land use – if a house has been built or demolished
  • Classification – if a house has been converted into a doctor’s surgery
  • Service availability – if a sewer main has been extended and your property can now be connected to the main wastewater system
  • We overcharged or undercharged you by mistake
  • We have reversed charges on your account
  • We have applied or removed a concession