Have you received a bill that is higher than normal?

There are many factors that can influence the size of your water bill. If your bill seems higher than normal – or you'd like it to be lower – below are some things to consider.

Check your meter read details

We visit your property every 2 months to read your meter. Sometimes we make a mistake, we're human.

To check if your meter read is correct, find the ‘Meter read details’ on the back of your bill. Compare these numbers to the black and white numbers on your meter.

Meter reading details on bill

If the numbers are significantly different, contact us or call us on 13 13 85. If the numbers are close, and your water use has been high, there are 3 key checks we recommend.

Photo of a water meter

Check for leaks

Leaks are the most common reason for a high bill. A constant trickle in your toilet bowl or a dripping tap can be wasteful and costly.

Use our leak detection tool to find potential leaks in your home or garden. 

Leaks are the responsibility of the property owner to repair. In some instances we'll refund part of your bill with a leak allowance.

Check your water pricing tier

If your bill is higher than normal, you may have moved into the next water use pricing tier.

We have a tiered pricing system to encourage careful use of water. The more water you use, the higher the price per kilolitre.

Check which tier you are in on the front of your bill under 'Water use pricing'.

Image of water bill showing water use charges

Check your daily water use comparison

Use the 'Daily water use comparison' graph on the front of your bill. This shows you how much water you used this bill compared to the same bill last year. Below are some of the most common reasons for increased daily water use.

Comparing your daily water use

Common reasons for increased daily water use 

Seasonal changes

It's typical to use more water in the warmer weather. You could be using more water on your garden and lawn or when running evaporative air conditioning. Filling up a pool or showering more often are also factors. Our rainfall affects how much we need to water our gardens too. See our tips to save water at home and in your garden.


Irrigation can use up to 130 litres of water per minute. If you have pop-up sprinklers at 4 stations and run them twice a week for 10 minutes on each station…you end up using around 5,200 litres of water. Check the efficiency of your irrigation system to see if your garden is waterwise.

New lawn or garden

You may be using more water through new irrigation or extra watering if you have a new garden or lawn. Find water efficient ways to maintain a healthy lawn.

New appliances or fittings

Have you got a new dishwasher, washing machine or evaporative air conditioner? New shower heads or taps or a new irrigation system in your garden can also increase your water use.

More people in your house

Your water use may have gone up if the number of people living in your house has increased. Have you had any guests stay with you recently?

Unexplained increases in water use

Have you tried all the above and still can’t figure out why your water use has increased? Contact us so we can help you investigate further.

Find ways to save water in your home and garden.

See water saving tips