Bill delivery method
Your water bill is sent out every 2 months, and can be delivered by email, post and downloaded from your online account.
Learn more about your bill delivery options and how to update your billing preferences and details as a home owner, business, or property manager.
Your bill delivery options
We’ll email your bills to you as a PDF attachment. If you’re registered for an online account, you can also view and download copies of your current and past bills.
Please note: When you register for an online account, you'll start to receive your bills by email, so you can keep track of all your bills in one place. You can update this at any time in your online account.
Post
We’ll post paper copies of your bills to your registered postal address.
How to update your bill delivery method
- Log in to your online account and go to the ‘My account’ tab.
- Find the ‘Billing details’ section and select ‘Manage bill delivery’.
- Choose whether you’d like your bills sent by email or by post.
How to change the email or postal address for your bills
If you need to update the email address or postal address that your bills are sent to, you’ll need to complete the Update personal details form.
Existing BPAY View customers
If you currently receive your bills directly to your online banking through BPAY View, please be aware that choosing to receive your bills by email will stop your bills from being delivered to BPAY View. Your bill history will also no longer be available in BPAY View.
Bill delivery options
The bill delivery options available for your business are listed below. Please log in to your online account and go to 'Manage billing' to choose how you receive your bills.
Bill email
Choose this option if you want a PDF copy of your bill attached to your email.
Bill downloads
If you choose this delivery method, we'll send you an email when there are new bills available to download in your online account. Your bills will be packaged into a zip file containing individual PDF copies.
Please note: If you previously had My Water, this was known as ebill and was the default delivery method.
Bill downloads + post
We'll send you email notifications when your bills are ready to download in your online account and mail paper copies to your postal address.
Please note: 'BPay View' and 'Bill downloads + batch mail' are no longer available. While you can keep these delivery methods, you are unable to switch to them.
Need to update your bill delivery method?
If you need to make changes to your bill delivery options, please log in to your online account and go to the 'Manage' tab, then select 'Manage billing' and scroll down to 'Property billing & charges details.'
Frequently asked questions
This is because the email address to which we send your bill download notifications may differ from the one for your bill emails. If you receive more than 5 bills, we'll send you an email notification when you have bills ready to download in your online account.
If you receive less than 5 bills, we'll send you individual emails with an attached PDF copy of your bill.
These bill payment options are no longer available. You can keep them, but you can't switch to them.
All the bills for properties with ‘Bill downloads’ as the delivery method and managed by your business or agency will be included.
When you log in to your account, go to the 'Bills & payments' tab this where you can download the zipped files containing your bill PDFs. In the ‘Bill downloads’ section you can see the number of bills ready to download as well as the date the zip file was created. If you dismiss a panel by accident, you have 30 days from the time it was created to retrieve it. It will no longer be available after 30 days.