Wanneroo and surrounds bushfire customer assistance
Our thoughts are with everyone affected by the Wanneroo and surrounds bushfire.
If you are a resident or business impacted by the Wanneroo and surrounds bushfire, we have assistance options to help you get through this difficult time. Below is everything you need to know, including how to apply.
Support for our customers
Assistance is available to all residential and business customers in the zones and suburbs outlined in the map below. Customers within these zones will automatically receive up to a 50,000 litre water use allowance applied to their account, which will be visible on your next bill.
Please note: all activity such as account SMSes and emails will be suspended for 4 weeks, as our focus will be on supporting customers during this difficult time.
Suburbs include: Banksia Grove, Carramar, Tapping, Ashby, Sinagra, Wanneroo, Gnangara, Jandabup, Mariginiup and Melaleuca.
Additional assistance
Additional assistance is also available, based on your situation.
If you've lost your property as a result of the bushfire, the below support is available to you.
- All existing charges will be waived and no recovery action for 12 months
- Service charges will be waived until November 2024
- No cost replacement/repairs for damaged water meters
- Waiving of building application fees
- Waiving of water service disconnection/reconnection fees
- Up to 50,000 litre water use allowance
- Interest free payment arrangements or time assist
- No cost replacement/repairs for damaged meters
- Up to 50,000 litre water use allowance
- Interest free payment arrangements or time assist
You can apply for additional assistance online.
Rainwater tank assistance
If your property isn’t connected to scheme water supply, we have rainwater tank assistance to help you. You can request this by phoning 13 13 75.
Requests for financial support
Any requests for a higher allowance will be considered on a case-by-case basis. If at any time you’re having trouble paying your bills, we have various flexible payment arrangements to help make your payments easier.