We understand that losing a loved one is difficult.

We want to make it as easy as possible to help you settle their affairs.

We’ve put together this information to help you through the process.

What to do

Step 1 – Notify us

You can notify us by calling 13 13 85 then we can help you to close or transfer the water account and guide you through the next steps.

Before we can make changes to the account we need to know your relationship to the account. Please choose from the 2 options below:

I am a co-owner of the property

If you jointly own your property with the person you have lost then all you need to do now is to contact us.

If you hold a concession card we will complete a new concession application in your name to make sure you continue to receive any discounts you are entitled to.

If you don’t have any concessions to apply to the account then we will update the contact details of your account while we are speaking to you.

In this instance the only thing we need is a copy of the Title of your property which you can send to us once it has been updated.

I am not a co-owner of the property

When you notify us of a loss and you are not a co-owner of the property we need to see one of 3 documents to confirm that you have authority to act on that account.

This is either:

We will always need to see one of these documents even if you previously had authority on the account.

If the Public Trustee is handling the Estate they will contact us regarding the account.

Step 2 - We will start the process

Once you have notified us we will update the account details and add any authorities accordingly.

Any outstanding balances will be placed on hold for a period of time until arrangements can be made.

Step 3 - Send your documents to us

Please send us a copy of the original Certificate of Probate if you are the named Executor of the Estate.

If there is not an appointed Executor then the person who is going to be responsible for the account can complete the authority to deal with a deceased estate form and send it to us. 

Alternatively you can provide a copy of the Letter of Administration.

Please note it can take 2–3 days for our system to update once we receive your documentation.

To make it easier you can send your documentation to us now using the form below and we’ll contact you to finalise arrangements.

If you hold a concession card we will complete a new concession application in your name to make sure you continue to receive any discounts you are entitled to.

If you don’t have any concessions to apply to the account then we will update the contact details of your account while we are speaking to you.

If there is any other way we can help please call us on 13 13 85.

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