Medical Assist allowance
Medical Assist is available for customers who qualify for the Continence Aids Payment Scheme (CAPS) or who are on home dialysis that requires higher water use. Through Medical Assist, we offer up to a 30kL water allowance per household on every bill.
How it works for home dialysis customers
You do not need to apply. We receive a notification from WA Home Therapies when your home treatment begins. After we are notified, we automatically apply the allowance to your next bill.
How it works for CAPS customers
Eligible CAPS customers can apply for Medical Assist online. Once we approve your application, the allowance will be applied to your next bill. Before you apply, please make sure you read the eligibility criteria below so that you know if you qualify and have everything you need.
Eligibility criteria for CAPS customers
To be eligible to receive Medical Assist, you need to be on the Department of Human Services (DHS) CAPS. Please check you are on the DHS CAP Scheme before you apply.
You will need to attach a copy of the CAPS statement of payment when you fill out the online application form so that we can apply the allowance to your account as soon as we approve your application. We accept scans or photos of the original copy.
How do I know if the allowance has been applied to my account?
When you receive your next bill, you will see the credit amount referenced as ‘Medical assist allowance’ on the back of your bill.
What if I am renting?
If you don’t receive the bill because it is sent to the property owner or managing agent, they will see the allowance on the back of the bill referenced as ‘Medical assist allowance’. If your arrangement is to pay for your water use, the credit may be passed on to you by the property owner or managing agent.
If you require more assistance please submit an online enquiry.
Frequently asked questions
Further information on CAPS and eligibility criteria is also available from the Australian Government website or the Continence Foundation of Australia.