Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

How to read your meter

Find out how to read your meter to help you keep track of your water use.

Time Assist application form

Our Time Assist program is designed to help alleviate the stress when your circumstances unexpectedly change. We’ll place your account on hold for up to 3 months while you get back on your feet.

How do smart water meters detect leaks?

If your smart meter detects that water is flowing constantly at your property, there’s a good chance it’s a leak. Learn what this means and what may be causing it.

Understanding your smart meter data

Your smart meter data provides valuable insights about your water use and potential leaks. Find out how to view this data in your online account.

How to check your water use

Find out how your water use is tracking and where you can view your water use history in your online account.