Some properties may experience an inconsistent or reduced flow rate due to a maximum flow rate being applied.

We restrict the flow rate to ensure all properties can access water. If we don’t restrict the service to a set flow rate, some customers could take large quantities of water while other customers who are further from the water main are left with little or none.

Meter not located on property (private main)

If you have a private pipe work connected to your mains you may not have a meter located on your property. In this situation, you will need an agreement with the land owner to allow your pipework, including your meter to be located on land outside your property.