We read all meters on a regular basis. If you require an additional reading outside of our regular schedule then you can request this from us.

Every suburb in Perth and Mandurah has an allocated week day when our team can action additional meter reading requests. You can check this schedule in our special meter reading calendar. Once your reading has been taken a certificate will be issued and sent to you.

Normal meter readings

If you need a normal reading your meter will usually be read within 5 business days before or after the requested read day for the suburb. 

Where possible the reading will be done on the first available day in that period. If the allocated read day for the suburb falls on a public holiday your meter reading may be delayed to the next available day we visit the suburb.

Urgent meter reading

If you need an urgent reading we will endeavour to read the meter within 2 business days from the date you submit your request.

Specific date meter readings

If you need a specific reading date we will read your meter on that date as long as this is a business day.