Can't shut off your water
Follow the steps below if you can't shut off your water:
Step 1
If you are unable to turn the tap to the close position (clockwise) try turning it anticlockwise first to break the seal then back clockwise to the close position.
Step 2
If the tap still won’t close and if it’s an emergency, please call us on 13 13 75 and we will endeavour to get someone to your property within 2 hours.