Follow our step by step guide to find out what you can do when your meter is leaking.

Step 1

You need to determine who is responsible for dealing with the leak.

This depends on where the leak is located.

Look at the water meter on your property. If the leak is located anywhere between the plumbers elbow and your property then it is your responsibility.

If the leak is located anywhere between the plumbers elbow and the roadside it is our responsibility.

Diagram of leaking water meter indicating responsibilities 

Step 2

If the leak is located within your area of responsibility then you need to call a plumber. Use our waterwise specialist search to find a licensed plumber near you.

If the meter is leaking at any other point on the meter please call 13 13 75 or report your fault online so that we can investigate.

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