Faulty, damaged or missing meters

If your water meter is faulty, damaged or missing, please call 13 13 75 so one of our team members can assist you. 

Find out who’s responsible and what the costs are for repairing or replacing your meter.

Missing or stolen water meters

If your meter is missing and you have no water at your property, please report it to us on 13 13 75. One of our crew will be at your property within 2 hours to restore your water supply.  

If you're building and need water for construction, we’ll aim to replace your meter within 48 hours.

Faulty or damaged water meters

Some common faults or damage that you should report to us on 13 13 75 include:

• Your meter is leaking. 
• You can't shut off your water.
• The meter dial is obscured and difficult to read, or the digital display is not showing correctly.
• Your meter is not registering or turning.
• Your meter is noisy.
• Your meter has been run over or damaged during other gardening or maintenance work.

Once you’ve made a report, one of our team members will help you troubleshoot the issue and arrange for repairs on your meter.

Who's responsible for replacing the meter if it’s damaged?

For an established residential property, the property owner is responsible for the cost of replacing a damaged meter. 

If your property is still being built, and you have an active building application in place, then we will contact the builder about replacing the meter. 

However, your contract with your builder may have different conditions, so you’ll need to check this. 

Once a house is complete and handover from the builder to the owner has taken place, responsibility for the meter is with the property owner.

How much does a replacement meter cost?

The fee to replace a damaged water meter is $324.42 for a standard 20mm meter. Other sizes or meter models will be priced at cost. 

There is no cost to replace a stolen water meter.