If you're a financial counsellor and your customer is experiencing financial hardship, our financial support packages may support them to manage their residential water account.
NOTE: If you're not a financial counsellor but require financial assistance find out how we can help.
We have two financial support packages available;
- Water Assist is a regular and interest-free payment arrangement where we will match any payment made by the customer, dollar for dollar.
- Start Over is for customers with long term debt. It encourages customers to take responsibility to pay their ongoing charges as we match their payments at the end of Year 1 and waive all debt by the end of Year 2.
To submit an application on behalf of your customer, we will require your National Registration number.
If you require any assistance you can email us at firstname.lastname@example.org
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