If you're a financial counsellor and your customer is experiencing financial hardship, Water Assist may support them to manage their residential water account.
NOTE: If you're not a financial counsellor but require financial assistance find out how we can help.
Water Assist is a regular and interest-free payment arrangement where we will match any payment made by the customer, dollar for dollar.
For a customer to be eligible they must meet the following criteria:
- Experiencing financial hardship
- Own and occupy a residential property
- Have a debt greater than $750 for this property
To submit an application on behalf of your customer, we will require your National Registration number. If you require any assistance you can email us at firstname.lastname@example.org
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