Our commitments

Our key commitments to our customers, employees and the communities in which we operate can be found in this section.

Customer & service commitments

Service commitments

Customer & service commitments

A summary of our key commitments to you, and your responsibilities as a Water Corporation customer.

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Financial hardship policy

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Financial hardship policy

We understand customers experiencing financial hardship may find it difficult to pay their account.

Financial inclusion action plan

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Financial inclusion action plan

Designed to help vulnerable customers and ensure our business is accessible and inclusive.

Coronavirus response

Service providers

Coronavirus response

We are well prepared to manage our response & continue to supply safe tap water every day.

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Disability access & inclusion plan

Disability access & inclusion plan

Disability access & inclusion plan

Information about our disability access & inclusion plan is found here.

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Environment & sustainability

Sustainability and environment

Environment & sustainability

We are committed to our environmental obligations.

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Major consumers framework

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Major consumers framework

Find out how our Major Consumers Framework operates across WA.

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