Faults

This section is packed full of troubleshooting guides for common water related problems, information on detecting and repairing leaks and details of water outages.

Report a fault

tablet computer

Report a fault

Use our online form to report a fault or water quality issue – or call 13 13 75 if it's urgent.

No water?

Water outages

No water?

Check for current water outages or water quality issues in your area.

Check now

Detecting leaks

Detecting leaks

Detecting leaks

View our step by step guide to detecting leaks and your repair options here.

Troubleshoot

Leaking meter

Fix a leaking meter

Leaking meter

View our step by step guide on what to do if your meter is leaking.

Troubleshoot

Faulty, damaged or stolen meter

water meter

Faulty, damaged or stolen meter

Find out what to do if your meter is not working - or is just not there!

Low water pressure

Low water pressure

Low water pressure

Find out you to test your water pressure and what to do if it is lower than normal.

Troubleshoot

Water quality

Water quality issues

Water quality

Why your water might taste, smell or look unusual and what to do.

Find out more

Water won't shut off

Water won't shut off

Water won't shut off

Can't shut off your water? Find out what to do here.

Troubleshoot

Sewer blockage or overflow

Toilet won't flush

Sewer blockage or overflow

Find out what to do if your sewer is blocked or toilet won't flush.

Troubleshoot

Wastewater & mains water flooding

water pouring out of pipe

Wastewater & mains water flooding

Information on what happens in the event of a wastewater or mains water flood, and where responsibilities lie.