Follow the steps below if you can't shut off your water.
If you are unable to turn the tap to the close position (clockwise) try turning it anticlockwise first to break the seal then back clockwise to the close position.
If the tap still won’t close and if its an emergency, please call us on 13 13 75 and we will endeavour to get someone to your property within 2 hours.
If it's not an emergency, you can report a meter fault using our online form.
Report a fault