Find out how to request a water meter as well as the costs, conditions and installation requirements.
How to request a water meter
- If you are applying for a service for building purposes, you apply for your water service when you lodge your building application. Please refer to our information about lodging building applications.
- For water services that are not required for building purposes, login to BuilderNet and click 'Lodge a water service application'.
If you are not a regular BuilderNet user, you can use our Guest Account option to log in. We will email you an invoice outlining the relevant fees. You need to pay the fees before a work order for the water service can be generated.
Submit your application now
How much will it cost?
Please refer to our Fees & charges section for the service sizes and associated costs. For new water services and for upgrades to existing services, infrastructure contributions may apply.
Fees & charges
You can submit a request for a quote by filling in our building fees estimate request form, or you can lodge a 'Quote request' in BuilderNet.
How long will it take?
Please allow 10 working days from the date we receive your payment for your meter to be installed. Please note, you will need to pay water use changes once a meter has been installed.
If you need to put a meter request on hold please contact us on email@example.com or call 13 13 95.
A meter box can be installed if all other alternatives for the protection of you meter have been considered.
Conditions and requirements for installing a water meter
We will install the meter 100–150mm above ground level. You must maintain a clear space of at least 300mm on each side and 1200mm above the meter. Please make sure there is sufficient room to accommodate the meter and its fittings adjacent to the water main and allow for meter reading and maintenance.
Water meters should not be installed more than 1.5m inside the front boundary line.
Installing a 20mm water meter
The diagram below shows how a 20mm water meter and service line should be positioned in relation to the front boundary line and the finished ground level.
Installing water meters 40mm and above
For us to install services larger than 25mm in diameter, builders and developers need to ensure that sufficient area is provided within the site to accommodate the meter and it's fittings adjacent to the water main and allow for meter reading and maintenance.
To ensure that meter will read accurately below is a standard diagram of meter installation based on the Department of Water's Guideline for Meter installation 2009 (Appendix B) showing pipework requirements. Generally, the upstream pipe needs to be at least 10 times (x 10) the size of the pipes diameter while the downstream pipe needs to be 5 times (x 5) the pipe diameter from any bends. Below is a typical drawing of a 100mm meter installation showing this.
Phone: 13 13 95