A My Water account helps you manage your bills and water use quickly and easily, and it’s free to create!
We’ve added a little fresh water thinking to how you can manage your bill in My Water.
Pay my bill
There are plenty of ways for you to pay your bill. Pay online or find other available payment options.
Set up direct debit
Save time and take the hassle out of paying your water bill by signing up for a fee free direct debit.
Apply for a concession
If you hold an eligible pensioner, concession, senior, or senior health card you may be eligible for rebates on your water bills. Check your eligibility and apply now.
What makes up my bill?
Want to understand your bill better? Find out about our billing periods, rates and charges.
View account balance
You can view your account balance in My Water. If you aren't already registered you can sign up with a few simple steps.
Organise a refund
If you have accidently overpaid or have a credit on your account you can request a refund here.
Change my details
Update your postal address, change your name or let us know about other changes to your account here.