This page details all tasks regarding the management of your account. You can also set up or access My Water, where you can manage your account, bills and water usage in one place!
Use My Water to manage your account when it suits you, view your water use history, or extend your bill due date. Login or Register.
Your water use
Use our Water Watchers tool to find out how your water use compares to similar households and get personalised tips.
Pay my bill
There are plenty of ways for you to pay your bill. Pay online or find other available payment options.
Set up direct debit
Save time and take the hassle out of paying your water bill by signing up for a fee free direct debit.
Apply for a concession
If you hold an eligible pensioner, concession, senior, or senior health card you may be eligible for rebates on your water bills. Check your eligibility and apply now.
What makes up my bill?
Want to understand your bill better? Find out about our billing periods, rates and charges.
View account balance
You can view your account balance in My Water. If you aren't already registered you can sign up with a few simple steps.
Organise a refund
Request a refund if you have accidentally overpaid, or have a credit on your account.
Change my details
Update your postal address, change your name or let us know about other changes to your account.
Seek a leak
An usually high bill could be the result of a leak. Use our handy seek a leak tool to find out.