Extend your bill due date
Get a bill extension for up to 28 days, with no interest or overdue charges.
Who can apply?
Homeowners, business owners and tenants.
APPLY ONLINEHelp with your bill and financial hardship
In this article
Whether you need a little more time to pay your bill, or are facing financial difficulties, we’re here to help.
Find out how to get short-term support or financial hardship assistance, so you can get back on track.
Get more time to pay your bill
Apply for a payment arrangement
Pay your bill in smaller, regular instalments with an interest-free payment arrangement.
Who can apply?
Homeowners, business owners and tenants (with the property owner’s approval).
HOW TO APPLY
Apply for Time Assist
If your circumstances have changed suddenly, we’ll put your bills on hold for up to 3 months while you get back on your feet.
Who can apply?
Homeowners and business owners, for up to two outstanding bills.
APPLY ONLINENeed financial assistance with your bills?
If you’re having trouble paying your bills, a financial counsellor can provide support, free of charge.
They can also help you apply for one of our financial hardship assistance programs below.
Apply for Water Assist
In this program, we’ll match payments dollar-for-dollar up to $150/month for two years, or until your balance is below $50.
Who can apply?
Homeowners living in their property with a debt between $750 - $2,000.
FIND OUT MORE
Apply for Start Over
If you pay all your new bills on time for one year, we’ll match the same amount towards what you owe.
If you keep paying your bills on time for another year, we’ll wipe any remaining debt.
Who can apply?
Homeowners living in their property with a debt of more than $2,000.
FIND OUT MOREApply for the Hardship Utility Grant Scheme (HUGS) grant
The HUGS grant provides financial assistance for homeowners who are unable to pay their water, gas or electricity bills.
To be eligible for HUGS, you must have complied with a payment arrangement and made regular payments for at least 90 days.
To check your eligibility and apply, call us on 1300 650 471.
Please note: Tenants are not eligible for this initiative.
Apply for a rebate on your water bills
If you have a concession card, you may be able to get a discount on your water use or service charges.
Tips and resources to make managing your bills easier
Get free assistance with your financial situation
- If you need urgent financial help, call the free National Debt Helpline on 1800 007 007.
- If you need help coming up with a plan to manage your debt and money, speak to a financial counsellor near you.
- If you’re a small business owner, call the free Small Business Debt Helpline on 1800 413 828.
The Financial Wellbeing Collective also offers support and resources for businesses.
Register for an online account to manage your bills and payments in one place
- View and download your current and past bills online.
- Check how much you currently owe and when your bill is due.
- Set up and update automatic direct debit payments.
It’s easy to register – all you need is a copy of your bill. Register now.
Make small payments online anytime
This helps to reduce the size of your bill when it arrives. Pay online now.