Talk to us about hardship options
If you find you don't have the financial capacity to pay your bill, or if paying your water charges will affect your ability to meet living expenses, you may be in financial hardship. We know it may be hard to talk about it, but it's important we know so we can do everything possible to help.
You may be in financial hardship if you encounter an unexpected emergency, a temporary reduction in income or a sudden change in living circumstances. Find out more about financial hardship eligibility.
There are a number of schemes available to those deemed in financial hardship. One of our dedicated specialists will be able to speak to you about these to help you choose what is best for you.
Hardship Utility Grant Scheme (HUGS)
The Hardship Utility Grant Scheme (HUGS) is a State Government scheme which provides financial assistance to help people in financial hardship to pay their water, gas and electricity bills.
This will be discussed when you contact us.
Water Assist Scheme
Water Assist is as regular and interest free payment plan where we will match any payments made by you, dollar for dollar. To be eligible, you must meet financial hardship criteria and have a financial counsellor apply on your behalf.
Financial counsellors are qualified professionals who provide information, support and advocacy to those in financial hardship. Their services are free, independent and confidential. We can put you in contact with a financial counsellor to get you started.
For more information on hardship see Having difficulty paying your water charges?
Call us on 1300 659 752