Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

Managing your business account online

Find out what you can do with your online business account to manage bills, payments, water use, trade waste and more.

Managing your properties

Find out how to manage your properties or organisations in your online account to access all the account information you need.

How to request a refund

Need to request a refund for an overpaid water bill? Find out how you can apply securely online.

How to cancel a concession

Need to cancel the concession rebate you’re receiving on your water bill? Here's what to do.

Trade waste billing and charges

Understand your trade waste charges and billing schedule. Our service is divided into 3 components, so you only pay for what you use.