Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

Managing your properties

Find out how to manage your properties or organisations in your online account to access all the account information you need.

How to manage your property groups

If you have multiple properties in your online account, you can group them to help you manage your bills, payments and water use. Learn how to group your properties to make it easier to keep track of your account.

Online account multi-factor authentication (MFA)

Learn how multi-factor authentication helps protect your online account, how to set it up and use verification codes when you log in.

Managing your billing preferences

Managing and updating your billing and charges preferences is easy with an online account. Learn about your options.

How to manage your users

If you’ve registered for a business or property manager account, you can add additional users to help with managing bills, payments and water use.