Contact us

We are currently experiencing high call volumes. To help us resolve your enquiry faster, please submit your request by using one of our self-service options.


We have a number of teams who handle specific areas of service. So that your query is processed as soon as possible, please select the option which best applies to you. If your enquiry is related to COVID-19 coronavirus, please visit our COVID-19 page, where we have dedicated information updated regularly.

Our online chat service is also available from Monday to Friday, 7am - 6pm (except on public holidays).

Find answers to your most common bill and account questions.

Pay my bill

There are many ways to pay your bill - online, via direct debit, through your bank with BPAY, or in person at the post office.

Request a due date extension

By logging in to your online account, you can extend your bill due date by 28 days.

Difficulties paying your bill

If you are finding it hard to pay your bill, we have financial support programs that can help.

Set up direct debit

Setting up direct debit is easy, and a hassle free way to pay your bills on time.

Hardship and financial assistance programs

We have additional financial assistance programs which can help in more specific situations.

Sign up to paperless billing

Make the switch to paperless billing and get your bills delivered straight to your inbox.

Apply for a concession

If you hold a pensioner, concession, senior or senior health card you may be eligible for rebates on your water bills.

Register for an online account

Register for an online account to manage your water account online, check your water effeciency and more!

Change my details

You can easily update your postal address, your name or advise us of changes to your account.

Request a refund

You can request a refund if you have accidentally overpaid or have a credit on your account.

Property management

Find out all you need to know about water bills if you are a property manager or landlord.

Add a property to your online account

Find out how to add a property to your online account.


If your enquiry wasn't resolved, please let us know by using our bill & account enquries form:

Or call us on 13 13 85 (8am - 5pm weekdays).


Assisted and international phone numbers

13 14 50

Please call the Translation and Interpreter Service and ask for: 13 13 85 (account enquiries), 13 13 75 (faults, emergencies and security) or 13 13 95 (building services).

13 36 77

Please contact us through the National Relay Service and ask for: 13 13 85 (account enquiries), 13 13 75 (faults, emergencies and security) or 13 13 95 (building services).

+ 618 9423 7777

If you are calling us from overseas please use this international number to reach us.

 

Set up direct debit

Direct debit is quick and easy to set up. Setting up direct debit means no more queuing at the post office or filling out cheques.

There are lots of good reasons to set up direct debit including:

    • It saves time
    • It gives you peace of mind
    • It helps with budgeting
    • It saves you a trip to the post office!

    Set up

     

    Write to us 

    Please send any documents that need to be sent via post to:

    Locked Mail Bag 2
    Osborne Park Delivery Centre
    Osborne Park WA 6916

    Please send bill payment by cheque or money order to:

    Water Corporation
    PO Box 1600
    Osborne Park DC WA 6916